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Questions about an order, a design or a bulk order? Message us and we will help.
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FAQ
Common questions
How long does delivery take?
Most orders are dispatched the next business day, Monday to Friday excluding public holidays. Bulk embroidered stockings take 10–14 days to produce before dispatch. Free tracked delivery usually arrives within 2-3 working days after dispatch, and paid faster delivery options are shown at checkout where available. You'll receive tracking by email once your order ships.
How do I personalise my product?
On the product page, tap Personalise now to open our design tool. Add your photo, text, or name, approve the preview, then return to the product page and add it to cart. We print the approved design.
Can I change or cancel my order?
Since our products are made to order, please contact us as soon as possible. We can usually make changes if production hasn't started yet.
Do you offer bulk or corporate orders?
Yes. Start a live chat or email us with the product, quantity, deadline, and any artwork requirements, and we'll confirm what is possible.
What is your returns policy?
As items are personalised, we can't accept returns for change of mind. However, if there's a fault or error on our part, we'll make it right. Please get in touch with photos of the issue.
Will you edit my photo?
We print the image you approve in the design tool. Please upload the best quality photo you have. We don't offer full photo editing, restoration, or collage creation by default.